Delete your account and data

STILL — I-nspire Transformations · Last updated 28 July 2026

You can delete your STILL account at any time, or delete particular data and keep your account. Use the form below and we will action it within 30 days, usually much sooner. You do not need to give a reason.

Request deletion

The email address on your account What would you like deleted My whole account and all my data Only my online Vault records — keep my account Only the public notes and reactions I posted Only my analytics history

We will email the address you give us to confirm the request came from you, before anything is deleted.

Send deletion request

If the button does not open your email program, write to jacque@i-nspire.co.za directly with your account email address.

What gets deleted

If you delete your whole account, we permanently remove:

Data	When
Your account and email address	Within 30 days of confirming
Your sign-in records — sign-up date, last sign-in	Within 30 days
Vault records you chose to save online	Within 30 days
Your place on the beta tester list	Within 30 days
Public notes and reactions you ask us to remove	Within 30 days
Your analytics history	Within 30 days, via our analytics provider's erasure process
Backups containing the above	Overwritten within 90 days on the normal backup cycle

What we keep, and why

• A record that a deletion happened — your email address in hashed form and the date, so we can show we honoured your request and so the address is not silently re-added. This cannot be used to reconstruct your account.
• Email correspondence, if you have written to us, for up to 24 months from the last message, so there is a record of what was asked and answered.
• Anything the law requires us to keep, for as long as it requires.
• Anonymous, aggregated counts — for example, how many people used a track in a month. These cannot be traced back to you.

Things you can do yourself, right now

• Your journal, reflections and on-device Vault are stored on your phone, not on our servers. Deleting the STILL app removes them immediately. We never had a copy.
• Online Vault saving can be switched off in the app at any time, which stops new records being saved and lets you delete the saved copy.
• Analytics can be declined on our Cookie Policy page, which stops any further recording straight away.
• Signing out on a shared device clears your sign-in from that browser.

Removing the app from your phone does not by itself delete your account with us — use the form above for that.

Questions

Email jacque@i-nspire.co.za. Your wider rights, and how to complain to a regulator, are set out in our Privacy Policy.